Return & Refund Policy

At Mercado Andino, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and refunds.

🔄 Returns

• You may return items within [X] days of receiving your order (e.g., 7, 14, or 30 days – set your own).

• Items must be:
  ✔ Unused and in original condition
  ✔ In original packaging with all tags attached
  ✔ Accompanied by a receipt or proof of purchase

Items that are damaged, worn, or not in resellable condition may not be eligible for return.

💳 Refunds

• Once we receive and inspect your return, we will notify you.

• If approved, your refund will be processed to your original payment method within [X] business days.

• Shipping fees (if any) are non-refundable.

🔁 Exchanges

• We only replace items if they are defective or damaged.

• If you need the same product in another size/color, please request an exchange via our support team.

🚚 Return Shipping

• Customers are responsible for paying their own shipping costs for returning an item (unless the return is due to our error or a defective product).

• We recommend using a trackable shipping service for safe delivery.

❌ Non-Returnable Items

• Gift cards

• Clearance or sale items (optional – you can decide)

• Personal care items (if applicable)